Cancellation Policy

Full refund if cancelled 7+ days before. 50% refund if 3–7 days before. No refund under 3 days.

• 7+ days before: 100% refund
• 3+ days before: 50% refund
• Less than 3 days before: 0% refund

Platform fee (20%) is non-refundable. Deposits are always fully refunded on cancellation. Owner cancellations always result in a full refund.

Return & Care

When you rent on Collect Sisu, you're borrowing items from someone in your local community. Items should be treated with the same care you'd expect for your own.

Items must be returned:

• In the same condition they were received
• On time
• In the same quantity rented

All pieces must be accounted for at return.

Cleaning Expectations

Please return items:

• Free of food residue
• Clean and dry

For certain items:

• Glassware: Rinsed and free of residue
• Flatware & serving pieces: Clean and dry
• Textiles: Any visible stains treated before return

Normal light wear from event use is expected. For a full list of cleaning and return requirements visit Cleaning and Requirements.

Late Fees

Items should be returned at the agreed-upon time.

A 15-minute grace period is provided after your return time. After that, the full booking rate may be charged again. The owner may waive this fee at their discretion.

If a return will be late, please notify the host as soon as possible.

Damage, Loss, or Missing Items

Small signs of normal use are expected.

If an item is returned damaged beyond normal wear, missing, or incomplete, the issue will be handled through Collect Sisu. Clear communication helps resolve issues quickly and fairly for both parties.

Deposits (If Applicable)

Some listings may require a security deposit for high-value or fragile items. If a deposit applies, the amount and terms will be clearly provided before booking.