Vendor Guidelines

Last Updated: April 2, 2026

Welcome to Collect Sisu

Thank you for being part of the Collect Sisu community! As a Provider, you play a vital role in helping people create memorable events by sharing your rental items, curated bundles, and professional services -- whether that's tableware, decor, tables, seating, linens, bar and catering equipment, lighting, or full-service event packages.

These guidelines are designed to help you succeed on our platform. They outline our expectations for quality, communication, and professionalism. By following these guidelines, you'll build a strong reputation, earn great reviews, and create positive experiences for renters.

You must be 18 years of age or older to list on Collect Sisu.

These guidelines supplement our Terms of Use -- please review both documents to understand your responsibilities as a Provider.

1. Listing Types

Collect Sisu supports three listing types:

Items — Individual rental products (e.g., a set of 12 dinner plates, a vintage bar cart, a tablecloth collection).
Bundles — Curated packages that combine multiple items into a single listing (e.g., "Garden Party Tablescape" that includes plates, linens, centerpieces, and candles).
Services — Professional event services (e.g., private chef, bartender, tablescape stylist). See our Service Provider Guidelines for service-specific details.

Choose the listing type that best fits what you're offering. Each type has its own setup flow and pricing options.

2. Listing Standards

Great listings attract renters and set clear expectations. Here's how to create listings that work:

Photos

Photos are the first thing renters see. Make them count.

Use good lighting. Natural daylight works best. Avoid harsh shadows or overly dark images.
Show multiple angles. Include close-ups of details and wide shots showing the full item, bundle, or setup.
Be accurate. Photos must represent the actual items you're renting -- not stock images or photos from when you purchased the item.
Show scale. For items where size matters (tables, chairs, decor), include something for reference or note dimensions clearly.
Disclose imperfections. If an item has wear, chips, stains, or other imperfections, photograph them. Transparency builds trust.
Aim for at least 4-6 photos per listing.

Descriptions

Write descriptions that answer the questions renters will have.

Be specific. Include dimensions, quantities (e.g., "set of 12 dinner plates"), colors, materials, and brand names where relevant.
Note condition. Is the item new, gently used, or vintage? Are there any flaws?
Include practical details. Weight (for tables/furniture), whether items are dishwasher-safe, special care instructions, etc.
For bundles, list every item included so renters know exactly what they're getting.
Be honest. Misleading descriptions lead to disappointed renters, bad reviews, and disputes.

Pricing

Providers choose a pricing basis that matches how they charge:

Per Day — A daily rate. Best for item and bundle rentals where duration varies.
Per Booking — A flat rate for the entire booking. Use the rentalDuration field to set a fixed number of days included in the price.
Per Hour — An hourly rate. Set a minimumHours requirement so renters know the minimum commitment.
Per Guest — A per-person rate. Ideal for catering, private dining, and services that scale with headcount.

Commission: Collect Sisu charges 0% commission to providers. You keep 100% of your listed price. A 20% service fee is charged to renters on top of your price.

Tax: Collect Sisu collects applicable sales tax from renters automatically via Stripe Tax. You do not need to calculate or remit sales tax.

Additional pricing notes:

Set fair prices. Research comparable rentals in your area.
Be transparent about any delivery, setup, or cleaning fees -- include them in your listing.
Don't change prices after a booking is accepted.

Item Condition

All items must be clean, functional, and in good condition.
Sets should be complete. If pieces are missing, note exactly what's included.
Items must match their descriptions and photos at the time of rental.

3. Communication & Responsiveness

Good communication is essential for a smooth rental experience.

Response Time

Respond to inquiries within 24 hours -- sooner is better. Renters often have time-sensitive event needs.
Accept or decline booking requests promptly. Don't leave renters waiting.
If you'll be unavailable, block dates in your Account Settings > Availability or pause your listings.

Coordination

Confirm pickup/delivery details clearly -- date, time, location, and any instructions.
Be flexible when possible, but set clear boundaries for what works for you.
Send a reminder message before the rental date to confirm everything is on track.

Professional Conduct

Be courteous and professional in all communications.
Keep all communication on the Collect Sisu platform until a booking is confirmed.
Never conduct transactions outside of Collect Sisu -- this violates our Terms of Use and removes protections for both you and the renter.

4. Booking Flow

Understanding the booking lifecycle helps you deliver a great experience:

Request — A renter requests your listing for specific dates.
Accept — You review and accept the request. If you've set an optional deposit, it is charged to the renter at this stage.
Exchange — On or after the booking start date, both you and the renter confirm the handoff. Both parties upload condition photos documenting the state of items at exchange. The exchange step is only available once the booking start date has arrived.
Active — The rental period is underway.
Return — At the end of the rental, both parties confirm the return. Both parties upload condition photos again to document item condition upon return.
Settle — Payment is released, deposits are processed, and the booking is complete.

Exchange & Return Photos

Both the provider and renter upload condition photos at exchange and return. These photos protect both parties by creating a documented record of item condition before and after the rental. Take clear, well-lit photos that show the overall condition and any details worth noting.

5. Deposits, Claims & Late Fees

Deposits

Deposits are optional and set per listing. If you require a deposit:

The deposit is charged to the renter when you accept the booking.
If the rental completes without issue, the deposit is refunded 48 hours after return.
If a damage claim is filed and approved, the deposit is forfeited (applied toward the claim).

Claims

If items are returned damaged, missing, or in unacceptable condition:

File a claim within 48 hours of return. Claims submitted after 48 hours may not be eligible.
Include at least 2 photos documenting the damage.
The renter has a 7-day dispute window to respond with their own evidence.
If mediation is required, a mediation fee of up to 30% may apply (see Terms of Use, Section 7).

Late Fees

Late returns are automatically assessed:

Tier 1 (1-12 hours late): 30% of the daily rate.
Tier 2 (12+ hours late): 100% of the daily rate per additional day.
Late fees are capped at the original booking total.

6. Cancellation & Reliability

Renters depend on you. When you accept a booking, you're making a commitment.

Honor Your Bookings

Once you accept a booking, you are expected to fulfill it.
Keep your calendar up to date to avoid double-bookings.
Block dates when you're unavailable in Account Settings > Availability. Blocked dates apply across all of your listings.
If you can't fulfill a booking, contact the renter and Collect Sisu support as early as possible.

Cancellation Policies (Renter-Initiated)

Each listing has a cancellation policy that you set. Renters see this policy before booking:

Flexible: Full refund if cancelled 3+ days before the booking start date. 50% refund if cancelled less than 3 days before.
Moderate: Full refund if cancelled 7+ days before. 50% refund at 3-7 days. No refund if cancelled less than 3 days before.
Strict: Full refund if cancelled 14+ days before. 50% refund at 7-14 days. No refund if cancelled less than 7 days before.

Provider Cancellation

We understand that emergencies happen, but cancellations disrupt renters' events and damage trust in our platform.

If you cancel after accepting a booking, the renter receives a 100% full refund.
You will be charged a 20% penalty on the booking total, paid to the platform.
Frequent cancellations may result in reduced visibility, account suspension, or removal from the platform.
Your cancellation history is visible to renters and affects your reputation.

If an Item Becomes Unavailable

If your item is damaged, lost, or otherwise unavailable before a confirmed booking:

Contact the renter immediately to explain the situation.
Offer alternatives if possible (a substitute item, help finding another provider).
Cancel the booking through the platform if no solution can be found.
Contact Collect Sisu support if you need assistance.

7. Item Care & Safety

Cleaning & Sanitization

Clean all items thoroughly between rentals.
For tableware and food-contact items, ensure proper washing and sanitization.
Linens should be freshly laundered and pressed.
Inspect items for damage or wear before each rental.

Disclosing Issues

If you discover damage, missing pieces, or other issues after creating a listing, update your listing immediately.
If an issue arises between booking and rental, contact the renter right away to discuss options.
Never send items that don't match what the renter booked.

Prohibited Items

The following items cannot be listed on Collect Sisu:

Alcohol, tobacco, drugs, or drug paraphernalia
Illegal items or items promoting illegal activity
Pornographic or mature content
Items that infringe on intellectual property rights (counterfeit goods)
Animals or animal products
Items that are not clean or not in good working condition

We reserve the right to remove any listing that violates these guidelines.

8. Reviews

Collect Sisu uses a blind review system. After a booking completes, both the provider and renter can leave a review. Reviews remain hidden until both parties have submitted theirs, or until the 72-hour review window closes -- whichever comes first. This ensures honest, unbiased feedback from both sides.

9. Payments & Account Requirements

You must have at least one payment method on file to list on Collect Sisu.
Payouts are processed through Stripe Connect. Ensure your payout details are up to date in your account settings.
Collect Sisu charges 0% commission to providers. The 20% service fee is paid by renters.

10. Blocked Dates & Availability

Manage your availability in Account Settings > Availability. Blocked dates apply across all of your listings. Keep your calendar current to avoid booking conflicts and unnecessary cancellations.

11. Building Your Reputation

Your success on Collect Sisu depends on your reputation. Here's how to build it:

Deliver on your promises. Accurate listings, reliable bookings, and quality items earn great reviews.
Communicate clearly. Responsive, professional communication makes renters feel confident.
Go the extra mile. Small touches -- packing items carefully, including care instructions, being flexible on timing -- get noticed.
Upload thorough condition photos. Detailed exchange and return photos protect you and build trust.
Learn from feedback. If you receive constructive criticism, use it to improve.

Questions?

If you have questions about these guidelines or need support, contact us at support@collectsisu.com.

Thank you for being part of Collect Sisu. Together, we're making it easier for people to create beautiful events!